Supplying hundreds of automotive customers over the years has given us the insight and expertise to make your automotive service departments profitable. Our professional account managers work with you and your service personnel to provide the latest products and training to maximize the profitability of your operation.
Our value-added automotive services include:
- Product training
- Service writer product up-sell training
- Chemical training
- Installation training
- Equipment usage training
- Industry update training
- Unique volume and profit-building programs
- Industry-trained delivery personnel
- Industry-trained account management
- Oil analysis programs
- Equipment packages for sale or loan
- Competitive incentive plans
Experience Installer Solutions
Set yourself apart from the competition with R.E. Powell & SeaPort’s Installer Solutions Program. It is a great way to improve customer loyalty and create business growth by becoming a professional in your knowledge of motor oil products, services and practices.
BUILD. SELL. GROW.
In a series of training sessions, you will learn all about different types of Premium motor oils and current industry changes. With new knowledge and understanding, you will be better able to identify your customer’s needs and make recommendations based on vehicle make, model and mileage.
The training series includes:
- Product knowledge
- Customer service
- Service writer training
- Premium product training
- Product upsell training
- Phone skills
You will also have an opportunity for interactive role-playing to practice and improve your customer service skills. Customers appreciate when they are engaged with the right questions and information to best meet their needs. The more time you spend with them the more you will build their trust, which will help establish their loyalty to you.
With the Installer Solutions Program, you will build confidence through training, increase sales through knowledge, and grow your business through customer loyalty.
A fun way to motivate your team to increase product knowledge and boost sales is through customized promotional programs. R.E. Powell & Seaport can help you set up a competition that will encourage ongoing learning, challenge staff to meet a set goal and increase overall profitability.
Employees participating in these challenges will put their knowledge and customer service skills to the test by competing with one another to win prizes. Specific targets can be set for individuals or on a team basis, and prizes would be awarded based on performance.
As with any competition, everyone loves to win. Watch your company’s performance improve and give your staff an opportunity to have some fun in the process. And the best part: your customers will be the ultimate winners. Contact R.E. Powell & SeaPort now to see how they can help you grow your business.